Support

Stuck, found a bug, or need help with your account? Email us at and we'll get back to you.

To help us help you quickly, tell us:

  • the email address your account uses, and your character's name;
  • what happened, and roughly when;
  • a screenshot, if you have one.

We'll never ask for your password. Don't send it to anyone, including us.

Common questions

I forgot my password

On the game's login screen, choose Forgot password. We'll email a code to your account's address so you can set a new one.

My verification code didn't arrive

Check your spam or junk folder, and that you typed your email address correctly. If it still hasn't come after a few minutes, email support.

Someone is breaking the rules

Report them in the game: it sends us their recent chat so we can look into it. The rules of play say what's allowed.

I found a bug

Tell us on the Discord or by email: what you did, what happened, and where in the world you were.

How do I delete my account?

In the game, go to character select and choose Delete account. It deletes your account and characters for good. See the privacy policy for what that removes.